Terms and Conditions
These Terms and Conditions of Use set forth the rules and obligations governing access to and use of the website www.cuzcuz.pt by users, hereinafter referred to as Consumer, Customer, or User. The website is owned by Rita Ventura, Sole Proprietorship, Tax ID 194259854, Escadinhas do Alto do Restelo, No. 2E, 1400-903, Lisbon, hereinafter referred to as www.cuzcuz.pt
By visiting the online store at www.cuzcuz.pt or placing an order, the User agrees to these Terms and Conditions, as well as our Privacy Policy (GDPR) and Cookie Policy, subject to the applicable Decree-Laws regarding data protection and consumer protection.
Any order placed through our online store is considered a contract between www.cuzcuz.pt and the Consumer, under the terms of which the Consumer must be 16 years of age or older. We reserve the right to modify these Terms and Conditions of Use, whether due to legal requirements or as otherwise deemed necessary, without prior notice.
1. Purpose
1.1. The purpose of these terms is to define the Terms and Conditions of Use established between www.cuzcuz.pt and the Consumer, including content, conditions for accessing the website and using the online store, the privacy and cookie policies, disclaimer of warranties, liability, and product warranties, prices, payment methods, shipping, and delivery times, cancellation, exchanges and returns, resolution of consumer disputes, and customer support.
2. Content
2.1. www.cuzcuz.pt makes available the text content, comments, messages, information, graphics, images, news or opinion articles, illustrations, software, audio, and video contained on the Website on the condition that you accept these Terms and Conditions of Use without any reservations, conditions, or modifications.
2.2. www.cuzcuz.pt reserves the right to modify, at any time, the information and commercial offers presented regarding products, prices, promotions, and terms and conditions.
2.3. The online store www.cuzcuz.pt may refer to trademarks owned by third parties, and www.cuzcuz.pt may use their logos, text, product descriptions, and images for the purpose of promoting its products. All trademarks are the property of their respective owners.
3. Terms and Conditions for Accessing and Using the Online Store
3.1. This online store is intended solely and exclusively for the Consumer’s personal use.
3.2. Modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation—whether for commercial or noncommercial purposes—are prohibited.
3.3. Its use for illegal or prohibited purposes is prohibited.
3.4. The Consumer agrees to respect the rights of www.cuzcuz.pt and third parties, not to violate public decency, and to comply with all applicable legal provisions, making proper and appropriate use of the Website in strict accordance with these Terms and Conditions of Use, which the Consumer has read, understands, and accepts in their entirety and without any reservations.
3.5. The Consumer may not modify the software or use modified versions of the software, particularly for the purpose of gaining unauthorized access to the content or to any restricted content.
3.6. www.cuzcuz.pt reserves the right to delete the account of any Consumer who violates the Terms and Conditions of Use.
3.7. The Consumer is responsible for the personal data provided to www.cuzcuz.pt and agrees to update the Consumer’s personal data as needed.
4. Privacy and Cookie Policy
4.1. When you register on our website, www.cuzcuz.pt, you are providing us with your personal information. The collection and processing of this data is the sole responsibility of www.cuzcuz.pt.
PLEASE REVIEW OUR PRIVACY POLICY (GDPR) AND COOKIE POLICY - https://www.cuzcuz.pt
5. Disclaimer of Warranties and Liability
5.1. Under no circumstances shall www.cuzcuz.pt be liable for any damages arising from lost profits or any business interruption resulting from these Terms and Conditions of Use.
5.2. www.cuzcuz.pt does not guarantee to the Consumer that the Content, Goods, or Services will meet or are capable of meeting any of the Consumer’s needs or expectations.
5.3. www.cuzcuz.pt is not liable for any errors, deficiencies, or inaccuracies in the Content or for any damages that may result therefrom.
6. Product Warranty
6.1. All products are covered by the statutory warranty.
7. Prices
7.1. The prices of the products listed in the online store, www.cuzcuz.pt, include VAT at the current statutory rate and shipping and delivery charges within mainland Portugal.
7.2. Despite our best efforts, some products may be listed at an incorrect price. www.cuzcuz.pt reserves the right to cancel any order due to a typographical error in the price, even after the Consumer has paid for the order. In such cases, the Consumer has the option to cancel the order or proceed with a new order.
7.3. All prices listed in the online store are subject to change without prior notice.
7.4. The promotions featured in the online store are subject to change; they are available only for a limited time and while supplies last.
7.5. Prices listed in the online store may not apply to physical stores.
8. Payment Methods
8.1. The online store www.cuzcuz.pt offers Users the following payment methods: - MBWay - PayPal - Multibanco
9. Shipping and Delivery Times
9.1. We deliver orders within and outside mainland Portugal. Delivery of orders outside mainland Portugal is subject to the customer’s payment of the shipping charges in effect at the time of the order, taking into account the shipping method, weight, and delivery location of the order.
9.2. Orders will only be shipped after validation by www.cuzcuz.pt and after confirmation of stock availability and payment. Once the order is shipped, the customer will receive an email confirming shipment.
9.3. www.cuzcuz.pt reserves the right to cancel any order even after the Consumer has made payment due to a stock shortage. The Consumer will be notified of the unavailability of the item for delivery and will have the option to exchange the product or cancel the order.
9.4. www.cuzcuz.pt undertakes to deliver the ordered items as quickly as possible, within 3–4 business days to mainland Portugal. For other areas, please contact us to find out the estimated delivery time. This timeframe may be extended in the event of a strike or any other unforeseen circumstances on the part of the carrier.
9.5. An invoice/receipt or simplified invoice is included with the order
9.6. All orders are shipped via certified mail.
9.7. All orders shipped by the online store www.cuzcuz.pt must be inspected by the Consumer upon receipt. If any physical damage is detected on the outside of the package, the Consumer must return it to the carrier, indicate the reason for the return on the shipping label, and immediately notify www.cuzcuz.pt.
9.8. www.cuzcuz.pt disclaims any liability for any delivery delays or orders returned by the carrier due to errors or insufficient information provided by the consumer. In the event of a reshipment, the consumer is responsible for the shipping costs again.
10. Correcting errors in the order
10.1. Any errors made by the Consumer in their order can only be corrected if the order has not yet been shipped, by sending an email to: loja@cuzcuz.pt
The requested correction will only be considered a valid request after www.cuzcuz.pt confirms receipt.
11. Cancellations, Exchanges, and Returns
11.1. The Consumer has 14 days from the day they take physical possession of the products to return their order, without having to provide a reason.
11.2. Products must not have been used and must be in their original box or packaging, in good condition, and with all original labels attached.
11.3. The customer must return the products within 14 days from the date on which they notified us of their decision to cancel the contract. The costs of returning the products to cancel the contract or to exchange a product for another model or size are the responsibility of the consumer, who must use the same shipping method.
11.4. We do not accept contract cancellations, exchanges, and/or returns of personalized products, unless they are defective.
11.5. A refund for your purchase will be issued after we have verified that the return conditions described above have been met. www.cuzcuz.pt has up to 14 days to process the refund; however, it may withhold the refund until the products are received.
11.6. For returns due to a defective product, an exchange will only be made if the item is in stock. If the item is out of stock, the customer will be notified, and the full amount will be refunded as soon as possible and within a maximum of 5 days after we have verified the defect. Return shipping costs will be covered by www.cuzcuz.pt.
11.7. In the event of a refund to www.cuzcuz.pt, the company asks the Consumer to provide a bank account number so that the refund can be processed more quickly.
11.8. For exchanges and/or returns of items, please contact us in advance by email at: loja@cuzcuz.pt
Sample Voluntary Termination Form
(You should only fill out and return this form if you wish to terminate the contract.)
- To: www.cuzcuz.pt, , Escadinhas do Alto do Restelo, No. 2E, 1400-903 Lisbon - email: loja@cuzcuz.pt
- I / We (*) hereby give notice that I / we (*) am / are (*) withdrawing from my / our (*) purchase and sale agreement regarding the following property / for the provision of the following service (*)
- Requested on (*) / received on (*)
- Name(s) of the consumer(s)
- Address of the consumer(s)
- Signature(s) of the consumer(s) (only if this form is submitted in paper form)
(*) Cross out what does not apply
12. Resolution of Consumer Disputes
12.1. To resolve any dispute arising from a purchase and sale agreement with www.cuzcuz.pt, we provide the following information:
Would you like to file a complaint?
. If you have a complaint, always contact the seller or service provider first to try to resolve the issue.
Did you know that you can resolve consumer disputes outside of court?
If you have a complaint about a purchase or the provision of a service, instead of going to court, you can opt for alternative dispute resolution.
Alternative Dispute Resolution for Consumer Disputes provides a simple, fast, and accessible means of justice through mediation, conciliation, and arbitration.
Independent entities, staffed by specialized personnel and operating impartially, help consumers and businesses reach an amicable resolution through mediation or conciliation.
In the event of a dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity for consumer disputes:
CNIACC - National Center for Information and Arbitration of Consumer Disputes Rua D. Afonso Henriques, 1 4700-030 Braga Tel.: 253 619 107
Email: geral@cniacc.pt https://www.cniacc.pt
For more information and a complete list of RAL-certified organizations, visit the Consumer Portal at https://www.consumidor.gov.pt
For disputes involving online purchases, consumers can visit the official EU website—https://ec.europa.eu/consumers/odr
13. Final Provisions
13.1. If any provision of these terms and conditions is declared null and void, ineffective, or is subsequently invalidated, this shall not affect the validity or effectiveness of the remaining provisions, which shall remain in full force and effect.
13.2. Portuguese law applies to all matters governed by these terms and conditions.